Please note that the original product colour may slightly vary from the website pictures due to any possible lighting differences.

Refund Policy

All the products at www.kosigam.com are not eligible for refunds.

Return Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return, only in case of a damaged product. 

Kindly make sure the Product and its Packaging should be in its original condition as recieved (should be unused, unaltered, unsoiled). 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kosigamprivatelimited@gmail.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kosigamprivatelimited@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.