Return and Exchange Policy

 

  ***No return or exchange is possible on SALE / Discounted items.****

In general, please note the following are not considered a defect and will not be accepted for return or exchange.

  • Dye 'bleeding' onto the pallu from the body - this is common in all handloom  silk sarees.
  • The original product colour may slightly vary from the website pictures due to the use of digital cameras.


Return Policy


To ensure a smooth shopping experience, we follow the rules strictly for all orders:

1️⃣ Exchange Policy

Exchange is allowed ONLY if the saree is damaged at the time of delivery.

Proof (unboxing video without pause) is mandatory for any complaint.

No exchange for colour variations, dislikes, size/height issues, or wrong expectations.


2️⃣ No Returns / No Cancellation

Once the order is booked, cancellation is not accepted.

No returns for “did not like”, “looks different”, “colour mismatch”, “not as expected”, etc.


3️⃣ Colour Variation Rule

Slight colour variation is common due to lighting, camera, screen settings, etc.

This is not considered a defect. No exchange/refund for colour variation.


4️⃣ Handloom / Cotton Saree Nature

Thread pulls, minor weaving marks, and small imperfections are normal in handloom and cotton sarees.

These are not counted as damage.


5️⃣ Damaged Product Condition

Only major damage (tears, holes, heavy stains) eligible for exchange.

Must inform within 24 hours with proper unboxing proof.


6️⃣ Shipping & Handling

Shipping charges are extra & non-refundable for all orders.

For any approved exchange, return shipping will be borne by the customer.


7️⃣ No Arguments Policy

We follow these rules strictly for fairness to all customers.

Requests based on personal dislikes, assumptions, or after-use issues will not be entertained.

Kindly make sure the Product and its Packaging should be in its original condition as recieved (should be unused, unaltered, unsoiled). 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kosigamprivatelimited@gmail.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The shipping charges for return will be not at our expense.

You can always contact us for any return question at kosigamprivatelimited@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item by using the gift voucher or discount code we will send to you for the product value if your return was accepted after examining the item.

Refund Policy

All the products at www.kosigam.com are not eligible for refunds.